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Delivery Info

Last updated: 26/04/2025

Thank you for ordering from Salt & Sugar Art Chocolate.
We are committed to delivering your handmade chocolates safely and promptly.

Please review our Delivery Policy below:

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1. Delivery Areas

We currently deliver to addresses within the United Kingdom, USA mainland and Germany.
 

2. Delivery Options and Timescales

We offer the following delivery options:

  • Royal Mail Tracked 24h (1-2 business days)
    Sent via Royal Mail.  Delivery times may vary during busy periods such as Christmas, Valentine's Day, or Easter.

  • Express Delivery (Royal Mail Next Day Guaranteed by 1pm or Royal Mail Next Day Guaranteed Saturday). ​

Are there any exceptions to Next Day delivery (Royal Mail)?

There are certain geographical exceptions.

Total postcode delivery exceptions:
AB, BT, GY, HS, IM, IV, JE, KW, ZE

Partial postcode delivery exceptions:

DD9, 10, 11
DG5-9
FK17-21
KA27-30
KY10, 14-16
PA20-38, 41-49, 60-78, 80
PH5-9, 11-13, 15-26, 30-50
PO30-41
TD5, 15
TR21-25

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Please note:

  • Business days are Monday–Friday, excluding bank holidays

  • Delivery times are estimates and are not guaranteed.

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3. Dispatch Times

Orders are dispatched within 2 business days after payment has been received. Processing time may vary during busy periods such as Christmas, Easter, or Valentine's Day.
Pre-orders will be dispatched according to the timeline provided at the time of ordering.

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4. Delivery Charges

Delivery charges are calculated at checkout based on your chosen shipping method.
 

5. Missed Deliveries and Incorrect Addresses

  • It is the customer’s responsibility to ensure that the delivery address provided is correct and complete.

  • Salt & Sugar Art Chocolate is not responsible for deliveries delayed, lost, or returned due to an incorrect address.

If a parcel is returned to us due to incorrect address information, additional charges may apply for re-delivery. 

Please note: In this case, if the product's best before date has passed while in transit or while waiting for re-delivery, we are not responsible for replacing or refunding the product.

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6. Warm Weather and Delivery

Please note that chocolate is sensitive to heat.
During warmer months, we recommend selecting Express Delivery where possible to minimise the risk of melting.
We cannot be held responsible for melting or weather-related damage during transit.

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7. Delays Beyond Our Control

Salt & Sugar Art Chocolate is not responsible for delivery delays caused by:

  • Strikes

  • Adverse weather

  • Increased demand during peak seasons

  • Carrier operational issues

We will do our best to keep you informed if there are any known issues affecting your delivery.

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8. Tracking Your Order

Where tracking is available, tracking details will be provided once your order has been dispatched.
Please allow 24 hours for tracking information to update.

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Contact Us

If you have any questions about your delivery, please contact us:
📧 Email: info@saltandsugarartchocolate.com

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