Last updated: 26/04/2025

Thank you for shopping with Salt & Sugar Art Chocolate.
We take pride in crafting beautiful, handmade chocolates and providing excellent service.

Please review our Cancellation and Refund Policy carefully before placing your order.

​

1. Cancellation Policy

 

Cancelling Before Processing

You may cancel your order at any time before it has been processed and dispatched.
To cancel, please contact us as soon as possible at info@saltandsugarartchocolate.com, quoting your order number.

If the order has not yet been processed dispatched, we will issue a full refund, except in the case of pre-orders (see below).

​

Pre-Order Cancellations

If you cancel a pre-order, a cancellation fee will apply to cover the costs we have already incurred, including:

• Reserving products and ingredients

• Purchasing special materials

• Labour and preparation time

​

If you wish to cancel your pre-order before dispatch, the following cancellation fees will apply:

• 25% of the order value if cancelled up to 2 weeks before the dispatch date.

• 50% of the order value if cancelled less than 2 weeks but more than 7 days before the dispatch date.

• 100% of the order value if cancelled within 7 days of the dispatch date.

​

Cancelling After Dispatch

Once your order has been dispatched, we are unable to accept cancellations due to the perishable nature of our products.

This is in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which exclude perishable goods from standard cancellation rights.

​

2. Refund Policy

Damaged, Incorrect, or Faulty Products

If your order arrives:

• Damaged in transit

• Incorrect

• Faulty

Please notify us within 2 days of receiving your order by emailing [your email address] with:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

If the claim is valid, we will arrange a replacement or a full refund, depending on your preference.

​

Melted Products and Weather-Related Issues
We carefully pack our chocolates to minimise the risk of melting, but Salt & Sugar Art Chocolate cannot be held responsible for melted goods during delivery, particularly during warm weather.

Please consider choosing faster delivery options in warmer months.

Incorrect Address Information
Please ensure your delivery address is correct when placing your order.
We are not responsible for orders lost, delayed, or misdelivered due to incorrect shipping information provided by the customer.

​

3. How Refunds Are Processed

• Approved refunds will be processed back to your original payment method.

• Please allow up to 10 working days for the funds to appear, depending on your bank or card provider.

​

Contact Us

If you have any questions about cancellations, refunds, or pre-orders, please contact us:
📧 Email: info@saltandsugarartchocolate.com