top of page

Refund Policy

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damage or if you receive the wrong product, so that we can evaluate the issue and make it right.

Please send an email describing the issue with photos to

*Please note: We will not refund or send a replacement if you have already start eating the products.


Exceptions/Non returnables

We cannot accept return of items due to hygiene and food safety reasons. Please get in touch with us at if you have any concern about the quality of the products. 

*Please note:

  • Salt & Sugar Art Chocolate cannot guarantee our chocolates will be protected from warm weather, however, we do out best to ensure adequate protected packaging. 

  • Salt & Sugar Art Chocolate is not responsible for any delays in transit due to weather, mechanical error, strikes or innacurate shipping information.

  • Salt & Sugar won't refund or send a replacement if the wrong shipping address was provided.


You will only be refunded on your original payment method. Please remember that it can take up to 14 days for the refund to be completed.

bottom of page